Communication and Body Language

Available as a workshop, individual assessment & private coaching

Communication is more than words. The tone, rhythm and volume all affect the meaning of words. A facial expression also impacts on the meaning so it’s not surprising that misunderstandings occur. These time and energy robbing situations can be reduced through a greater understanding of text and subtext communication skills.

To maximize these skills we establish specific verbal and nonverbal skills that will support you in creating trusting relationships with colleagues and clients.


Visual Communication:
Entrances and first impressions


Smile as you
answer the
phone to project
a friendly, open
attitude.

Voice tone and
quality are more
significant over
the phone than
in person.
Posture & power
Eye contact – how much
Body language and trust
Credibility and handshake
3 vital trust building messages
Reading ‘body talk’
The distorted message
Power seating
Inclusive/exclusive messages
Visual messages
What’s in a smile
The messages in your hands



Verbal Communication:
Networking with ease
Initiating small talk
Voice quality & breath control
Effective listening skills
Feedback & clarification
Know when to ‘hold your ground’
Conduct focused meetings
Negotiation
Teleconference calls
Cell phones





Facial expressions are more powerful than words. We invite others to engage with us or we repel them through our facial expressions.



What does your handshake say about you?
Using fingers only projects boredom or indifference. An effective handshake indicates your interest and trustworthiness.

“Without credible communication, and a lot of it, the hearts and minds of others are never captured.”
John P. Kotter,
Harvard Business School
 
Copyright © 2009, Donna Chevrier & Associates